Privacy Policy

At Skin Décor Aesthetic Clinic, we are deeply committed to safeguarding the privacy, confidentiality, and security of our patients' personal and medical information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (https://www.skindecor.in/), contact our clinic, or visit us for consultation and treatment.

1. Information We Collect

We collect information that helps us provide high-quality, personalized dermatological care and seamless customer support. This includes:

• Personal Identification Data: Full name, age, gender, date of birth, phone number, email address, and residential address.
• Appointment & Inquiry Information: Preferred appointment date, preferred time, treatment of interest, and specific queries submitted via our online booking forms or contact channels.
• Medical & Clinical Records (Collected In-Clinic): Medical history, allergies, existing prescriptions, previous aesthetic/surgical history, clinical notes, and treatment progress photographs (taken only with explicit written patient consent).
• Technical & Browsing Data: IP address, browser type, operating system, pages visited, and referring URLs, collected anonymously via standard web server logs and analytics to improve website performance.

2. How We Use Your Information

Your information is used strictly for legitimate healthcare and administrative purposes, including:

• Scheduling, confirming, and managing your clinic consultations and procedural sessions.
• Delivering personalized dermatological diagnoses, treatment plans, and post-procedure follow-ups.
• Communicating appointment reminders, invoices, prescription updates, and clinic announcements via SMS, WhatsApp, or email.
• Improving our website usability, security, and digital service quality.
• Complying with statutory medical record retention standards and applicable Indian healthcare laws.

3. Confidentiality & Medical Data Security

We treat all patient data with the highest degree of confidentiality in accordance with medical ethics and Indian data protection regulations:

• Electronic patient records are stored on secure, access-controlled databases with strict role-based authentication.
• Clinical photographs (e.g., before/after records) are stored securely and are never shared publicly, on social media, or on our website without prior explicit written consent from the patient.
• Our staff members are bound by confidentiality agreements to uphold patient privacy at all times.

4. Disclosure of Information

Skin Décor does NOT sell, rent, trade, or commercialize your personal or medical information to third-party marketing companies. We may disclose data only under the following limited circumstances:

• Diagnostic Partners: With pathology laboratories or imaging centers when requested by you or required for your diagnostic evaluation.
• Legal & Regulatory Compliance: When required by law, court order, or authorized government medical bodies.
• Service Providers: Trusted IT, hosting, and communication providers who assist us in operating our clinic systems under strict confidentiality terms.

5. Cookies & Website Analytics

Our website uses basic cookies to enhance user experience, remember user preferences, and analyze website traffic anonymously. You can choose to disable cookies in your browser settings; however, certain website features may not function optimally without cookies enabled.

6. Your Rights & Choices

As a patient and website user, you have the right to:

• Request access to your personal information and clinical records maintained by our clinic.
• Request correction or updating of any inaccurate contact or personal details.
• Opt-out of non-essential promotional communications at any time by contacting our front desk or clicking unsubscribe.

7. Children's Privacy

Consultations and treatments for pediatric patients (minors under 18 years of age) are provided strictly with the presence, consent, and supervision of a parent or legal guardian.

8. Policy Updates & Contact Details

We may update this Privacy Policy periodically to reflect changes in our clinical operations or legal obligations. Updated policies will be posted on this page with the effective revision date.

If you have any questions, concerns, or requests regarding this Privacy Policy or your data protection, please contact our Data Protection Coordinator:

• Clinic Name: Skin Décor Aesthetic Clinic
• Lead Consultant: Dr. Monica Chahar Godara
• Address: A-4, Sector 19, Dwarka, New Delhi - 110075
• Email: info@skindecor.in
• Phone: +91 92050 05033 / 011 43023381